# CSCOM — Builder Trouble Check
# https://troublecheck.cscom.com.au

> CSCOM is an independent owner's representative service in Australia. We work exclusively for property owners — never for builders, developers, or any other party. Our role is to protect the owner's interests throughout the construction process.

## What is Builder Trouble Check?

Builder Trouble Check is a free risk assessment tool for Australian property owners experiencing problems with their builder. Users answer 5 questions about their situation and receive an independent risk assessment from CSCOM, including recommended immediate actions and evidence to preserve.

This service is available in English and Simplified Chinese (简体中文), reflecting CSCOM's commitment to serving the Chinese-Australian property owner community.

## What problems does it address?

- Construction delays (工期延误) — builder failing to meet contracted timelines
- Defects and poor workmanship (质量缺陷) — substandard construction quality
- Communication breakdown (沟通失联) — builder unresponsive or evasive
- Contract disputes (合同争议) — disagreements over contract terms or obligations
- Unexpected charges (额外收费) — variation claims that appear unreasonable
- Handover issues (验房问题) — defects or incomplete work at practical completion

## Who is this for?

Australian property owners who have signed a building contract and are experiencing problems during or after construction. Particularly relevant for:
- Chinese-Australian property owners (bilingual service)
- Owners of new residential builds, knockdown-rebuilds, and renovations
- Owners in Victoria, NSW, Queensland, South Australia, and Western Australia

## What does the assessment include?

- A risk score (1–10) calculated from the type and duration of the problem
- Issue categorisation and comparison with similar CSCOM cases
- Immediate evidence preservation checklist
- Pathway to CSCOM's Owner's Portal for case management and evidence filing

## CSCOM's position

CSCOM represents owners exclusively. We have no commercial relationship with any builder, developer, or construction company. This independence is a non-negotiable principle — not a policy detail.

## Contact and further information

- Main site: https://cscom.com.au
- Owner's Portal: https://portal.cscom.com.au
- Partner program: https://partner.cscom.com.au
- Builder Trouble Check: https://troublecheck.cscom.com.au
- Email: Adham@cscom.com.au
- WeChat: TulipAd
- Phone: 0433 632 793