Question 1

Builder出问题了我该怎么办？

Accepted Answer

首先，立即保留所有相关证据：Builder来往邮件、每份Variation申请及你的回复、工地现场照片（含日期水印）、合同进度付款时间表。然后通过CSCOM的免费Builder风险评估了解你的处境——回答5个问题，获得独立风险评分和下一步建议。

Question 2

什么是澳大利亚业主代表顾问（Owner's Representative）？

Accepted Answer

业主代表顾问（Owner's Representative）是完全代表业主利益的独立顾问，与Builder没有任何商业关系。与Builder自己的项目经理不同，业主代表顾问的义务完全指向业主，就合同、Variation、工程进度和竣工交付提供独立意见。CSCOM是澳大利亚独立业主代表，只为业主服务。

Question 3

Builder延误怎么处理？

Accepted Answer

Builder延误是澳大利亚最常见的建筑纠纷之一。根据CSCOM数据，72%的延误案例最终超出合同工期。处理步骤：1）查阅合同中的完工日期和延误补偿条款；2）书面记录每次延误并要求Builder书面解释；3）保留所有工地照片（含日期）；4）咨询独立业主代表顾问评估你的权益。

Question 4

什么是Variation？Builder的Variation申请我必须接受吗？

Accepted Answer

Variation（变更申请）是Builder要求变更合同范围、费用或工期的正式申请。你不必接受所有Variation。根据CSCOM数据，典型15个月项目中Builder提交7-8项Variation，总额超过$420,000，其中约60%存在不合理成分。你有权要求详细说明并独立审查每项申请。

Question 5

CSCOM的Builder Trouble Check免费吗？

Accepted Answer

是的。5步风险评估和基础风险报告完全免费，无需注册，无需信用卡。创建免费账户后可查看完整报告，并在证据保险库（Evidence Vault）管理案件文件。

Question 6

CSCOM会把我的信息分享给Builder吗？

Accepted Answer

绝对不会。CSCOM不与任何Builder、开发商或第三方共享用户信息。这是CSCOM的根本立场：我们只代表业主，与Builder零利益关联。

Question 7

What should I do if my builder is not communicating?

Accepted Answer

If your builder has gone silent, act immediately: 1) Send a formal written notice via email (creating a paper trail); 2) Document all attempted contact with dates and times; 3) Review your contract for communication obligations and dispute resolution clauses; 4) If the builder remains unresponsive, engage an independent owner's representative such as CSCOM to intervene on your behalf. Communication breakdown is a serious risk indicator — CSCOM's data shows it frequently precedes larger disputes.

Question 8

How do I protect myself during a building dispute in Australia?

Accepted Answer

The single most important step is documentation. Preserve all emails, variation requests, site photos with date stamps, and the contract payment schedule compared to actual progress. Owners with documented evidence achieve 3.2× higher success rates than those without. Engage an independent owner's representative (not the builder's project manager) to represent your interests. CSCOM offers a free risk assessment for Australian property owners at troublecheck.cscom.com.au.

我的Builder
出问题了。

你的Builder风险评估

查看完整案件分析报告

账户已创建

我的Builder 出问题了。

你的Builder风险评估

查看完整案件分析报告

账户已创建

我的Builder
出问题了。